Who handles your information
eProfitBooster is operated by EPB IT Services Pvt. Ltd., India. For privacy questions, requests or complaints, contact [email protected] with the subject “Privacy”.
What the Problem Desk collects
When you choose Send enquiry, we receive your name and email address. We also receive your company name if you give it, the workflow you chose, how often you do the task and your description of the problem. We receive your confirmation that you agree to how we handle the enquiry. A submission reference helps us recognise repeat attempts to send it. We use these details to understand and answer your request, and to discuss a possible project. Sending an enquiry does not sign you up for marketing.
Before you press Send enquiry, the form and review remain in your browser. Downloading a brief saves a copy on your device. Please avoid confidential quotations, credentials, payment details, customer records and sensitive personal information. The form does not accept file uploads.
Where your enquiry goes
The form sends your brief over HTTPS through Cloudflare to our website, hosted by Contabo. Cloudflare provides DNS, which directs requests to the site. It also delivers site content and helps protect against bots and denial-of-service attacks. To do this, it processes website requests, including form data as it travels to us. The server passes your brief to our existing [email protected] email setup. Google is the service that receives this mail. People who are allowed to handle enquiries, and our hosting and email providers, process the details needed to deliver, secure and answer your request. These providers may process your information outside your country.
The website does not create a separate database of enquiry text. Email copies are held in our business mailbox and may exist temporarily in the outgoing mail queue or service backups. The form does not send your enquiry to an AI model, sell it or publish it.
Technical information and cookies
Our website and mail systems process technical records to run safely. These include IP addresses, request times, browser details, delivery status and errors. The Problem Desk uses a necessary session cookie called epb_desk to protect submissions. It is not an advertising cookie. Cloudflare may also use necessary security cookies and browser checks to tell genuine visitors from automated traffic. The app keeps hashed request and network identifiers to limit spam and avoid repeat submissions. Hashing turns these identifiers into coded values. These records do not include your enquiry text. Scheduled maintenance clears expired session records and submission metadata (details about the submission).
The current website does not add advertising pixels or analytics cookies. External websites reached through links have their own privacy practices.
Retention
We keep enquiry messages for as long as needed to answer your request or manage a business relationship that follows. We also keep records when the law or other recordkeeping duties require it. How long we keep them depends on their purpose and any work we agree to do. This does not give us permission to use your details forever. You can ask us to delete information we no longer need. We may still need to keep required records, records linked to active disputes, and copies in backups until those backups expire as usual. Security and delivery logs follow the service's normal rotation schedule and operating needs.
Your choices and requests
Email [email protected] to ask to see, correct or delete your information. You can also withdraw permission for us to follow up on your enquiry, or raise a privacy concern. Include your submission reference if you have it. We may ask for information to check your request, but only as much as is reasonable for that check. Withdrawing permission does not undo processing already done. It may mean we cannot continue the enquiry. You can also use any rights or seek any remedies available to you under the law.
Demonstrations and future projects
The Workbench uses fictional samples and local browser calculations. It does not send edited figures to us. Any future project involving live business data, external AI services or integrations requires a separate agreed scope and data-handling arrangements.
Children and changes
This site is intended for business enquiries from adults. Please do not submit children's personal information. We may update this notice when handling changes; the effective date above identifies this version.